Satori Analytics, for the third consecutive year, was a sponsor of the CX Summit Conference 2023, organized by Boussias.
Our data-driven CX Lead, George Savvopoulos, was invited among distinguished speakers to be a featured speaker and showcased several things that companies nowadays have to be aware of, when building a state of the art CX ecosystem.
His presentation titled “Things to consider when transforming a CX ecosystem : The case study of KORRES”, stressed:
- The importance of using data and analytics in order to run a successful CX strategy.
- 4 key findings from the Sailthru Retail Personalization Index.
- The road to a successful digital relationship with your customers
The key takeaways which emerged from these points, as well as the steps that Satori believes would help any business within their CX Journey, are presented in the following slides: