Deploy chatbots to create better customer experience, generate cross/upsell opportunities, and reduce the load on your sales and support staff.

Firmly grounded in your information and knowledge base, without the need for extensive training. Leverage chat interactions to gain customer insight and build personas.

Such bots could be both:

1. Customer-facing, self-serve, and integrated in our current touchpoints.
2. Employee-facing, assisting in sales or other customer-related services

Stand-out features:

• 40-60% more accurate and flexible than traditional bots
• Ready for deployment in just a few weeks
• No data or prompts exit your cloud subscription
• No hallucination
• Custom tone of voice
• Custom recommendations based on your strategy
• Multi-lingual
• Grounded to your knowledge base
• Connected to your product base
• Fully integrated to your apps or CRM

Customer & Citizen Service are Transformed by AI.

Target cost reduction with Satori’s Customer Support Automation: 35% - 50%

• Close calls faster and more effectively
• Reduce errors and repeat calls
• Junior staff can handle more complex cases
• Resolve up to 85% of requests without humans
• Free agents for more impactful work
• Optimise operations and reduce risk

Our solutions can fully integrate with your existing databases and CRM.

Transcription & Text Analytics

Transcribe calls to build a new dataset. Extract topics, sentiment, data points, and more

Support Agent CoPilot

Conversational interface for agents. Q&A, personalised info, and actions

Self-service chatbot

Conversational interface for citizens or customers. Q&A, personalised info, and actions

Call Center Analytics

Optimise shift allocation based on data. Manage & upskill agents

Complaint & Claims Management

Check against policies and T&Cs. Automate responses

Churn Prevention

Include call center interactions as a predictor for churn

Our Voice of the Customer (VoC) solutions are designed to provide you with deep insights into customer feedback, enabling you to deliver exceptional service and drive customer satisfaction.

Stand-out Features:

Conversational Insights: Interact with your VoC data in natural language and ask questions such as why is my NPS dropping or what are they key trends in a specific segment and get answers and GenAI-derived insights back in natural language. Instantly!

No technical knowledge required or the need for a data analyst to run an ad-hoc analysis.

Our solution can integrate with your existing databases or reporting layer.

Multi-Channel Integration: Collect and analyze customer feedback from multiple sources, including social media, emails, and surveys, for a comprehensive understanding of customer opinions. We can integrate with any 3rd party existing social media listening platform you are utilising.

And of course our solutions are multi-lingual, work with audio feedback too, can integrate fully with your existing ecosystem and are 100% secure and ethical.

Productivity gains from our GenAI Automation solutions range from 25% to 90%.

Our typical RoI from delivered solutions is 10:1 for every Euro invested.

Robotic Process Automation Solutions (RPAs) have been around for some time now; the latest advances in AI and GenAI have made a technological leap, offering a much cheaper and more efficient alternative to traditional RPA approaches.

Our Automation solutions utilise the latest and best-performing LLMs and Cognitive Services to enable both entirely new use cases and automate existing workflows with much less effort and much better results.

Use cases vary from Compliance Management, Claims Verification, creating a Marketing Campaign with natural language, approving a Loan for a private Bank, creating a job post for HR, automating employee ticket creation for IT, managing Inventory and many more.

Stand-out features:

• Relevant to Legal & Procurement, Risk, HR, Finance, IT, Marketing and Logistics
• Fully integrated with your existing platforms
• Works with structured and unstructured data
• 20-60% more accurate than traditional methods
• 60-80% easier and faster to deploy
• Can work with human in the loop or fully automated

Our Document Intelligence solutions include:

• Retrieve relevant documents. Eliminate manual search among thousands of docs, including poor scans
• Extract key information. Automate data extraction and classification, across any document type, including hand-written notes and more than 80 languages out of the box.
• Generate Documentation. Automatically create a new doc or pdf based on extracted info, ready for the next step in the process

Our solutions reduce the time to find and act on relevant information by about 90%.

Some of the document intelligence solutions we have delivered to our clients:

• Contract Analysis & Management
• Invoice Processing and Verification
• Compliance Analysis
• HR Document Automation
• Financial Document Analysis

Think of ChatGPT but grounded on your data.

Think of Microsoft Copilot but on steroids;

With a full host of additional and more powerful functionality. And no per user license fee either!

Our Enterprise GPT solution is in essence your own employee copilot, grounded on your data, allowing your employees to work faster and smarter.

Stand-out features:

• No hallucination. All answers derived from your own data and controlled data sources
• Deployable to your cloud subscription. No data or prompts leave your cloud tenant
• Fully integrated with your existing platforms e.g. Teams or a web app
• Works with structured and unstructured data
• Works with tables embedded in docs/pdfs
• Authenticated access and integration with AD
• Extendable to act as a multi-AI agent with only one touchpoint

What is an AI Garage?

Research

• Identify existing and new AI tools in the market and explore their capabilities
• Where needed, create minor custom integrations and configurations to get full value
• Design bot of bots architecture, invoking the right bot for the right job seamlessly

Adopt

• Hands-on help to deploy AI tools in the organisation in a matter of days / weeks
• Train users

Inspire

• Drive awareness and enthusiasm in AI open sessions throughout the business
• Share successes and impact

Where will this lead?

• AI adoption asap
• Gradual Culture Change
• Expand and merge team into a Center of Excellence

Satori is your ideal CoE partner.

AI is soon becoming a core element of any organisation that wants to remain competitive or ahead of the competition. Apart from supporting you to implement and adopt specific AI use cases, Satori can be your trusted AI CoE partner. What this means in practice is supporting you end to end to get the most value out of AI, whilst at the same time build an internal capability and team.

Satori is an AI CoE by itself

We know exactly what it requires to build a strong AI practice; over the past 10 years Satori has onboarded, trained and upskilled large numbers of data scientists, AI engineers and other necessary data-centric roles. We have also delivered more than 100 AI projects and we know what works and doesn’t. We also know how to keep talent motivated and engaged.

Proven Track Record

We are already trusted by household brands to be their AI partner and run their AI CoE. Something we are very proud of. We understand the complexities of adopting AI, in big, complex, and often conservative environments. That’s what we do.

AI Accelerators

We have productised key behind-the-scenes functionalities of typical AI use cases. We call them Accelerators. This allows us to deploy new AI use cases at a fraction of the time and cost. Our Partners have access to our Accelerators and benefit from de-risked, secure and expedited delivery.

We are specialists. We are not a supermarket.

Nowadays everyone claims they do AI, and offer AI services. Would you trust a core differentiator capability to a generalist that does AI along-side a hundred other services or an inexperienced opportunist that happened to build an AI team when GenAI became a thing?

Satori has been doing AI for 10 years now. We were built to do just that and have been improving our craft for a long time now.