Delta Foods S.A., a leading Greek food and nutrition company, encountered significant challenges in processing a large volume of invoices with varied formats and poor document quality, including poorly scanned and handwritten information. The manual data entry process was labor-intensive and prone to errors, risking data inaccuracies and inefficiencies.

Delta aimed to enhance productivity and innovation by leveraging next-generation AI technology to automate invoice processing.

The Solution

Delta collaborated with Satori to implement an advanced AI system using Azure OpenAI's state-of-the-art technology to automate invoice processing. This solution utilized Large Language Models (LLM) and other Cognitive Services from Azure to revolutionize traditional RPA and OCR approaches, eliminating the need for time-consuming and error-prone configuration for each invoice format.

Key functionalities of the AI system include:

• High Accuracy Data Extraction: The AI system can accurately parse a multitude of invoice formats, extracting essential information such as supplier names, VAT registration numbers, payment amounts, and transaction dates with over 90% accuracy.

• Handling Poor Document Quality: The system maintains high accuracy even with poorly scanned documents and handwritten information, addressing a significant pain point of previous-generation technologies.

• No need for per-invoice configuration: The AI system leverages natural language processing (NLP) and optical character recognition (OCR) to interpret and process diverse document formats and styles. This capability allows for efficient data extraction and entry, regardless of the document's layout. As over 700 different formats need to be processed, this represents a significant efficiency gain.

• Seamless Integration: The AI system integrates smoothly with Delta's existing infrastructure and processes, particularly SAP, ensuring straightforward data ingestion for both processed invoices and exceptions. This maintains workflow integrity and enhances operational efficiency.

The Impact

The AI-driven invoice automation has had transformative effects on Delta Foods' operations:

• Workforce Efficiency and Productivity: By automating the manual data entry process, skilled employees can be redeployed to higher-value tasks, optimizing resource utilization and focusing on strategic initiatives and innovation.

• Data Accuracy and Quality: Improved data quality enhances reporting, compliance, and decision-making processes, fostering trust in the data.

• Competitive Advantage: Leveraging cutting-edge AI automation positions Delta as an innovator. Efficient and accurate invoice processing enhances Delta’s competitive edge.

Overall, the innovative AI system has revolutionized Delta’s invoice processing, driving substantial improvements in productivity, accuracy, and operational efficiency, while reinforcing its reputation as a forward-thinking leader in the food industry.